Our terms and conditions apply to all transactions on the Time Repairs web site and are set out below.

Please read through these carefully before placing any order or sending any items to us for repair. We recommend that you then print out a copy of these for future reference.

CONTENTS:-

GENERAL
PURCHACES
SERVICE AND REPAIRS
RETURNS AND REFUNDS
DISTANCE SELLING REGULATIONS
PRIVACY STATEMENT

1. The Time Repairs web-site is operated by:-

Time Repairs Limited,
C/O Lepps ,
26 The Rock,
Bury, Lanc's.
BL9 0NT.
ENGLAND.

Registered Company Number: 05872408

2. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received, repairs received or other transactions entered into with Time Repairs.

3. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

4. We do not guarantee that this web site will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this web site

5. All prices quoted on the Time Repairs web-site, unless other wise stated, are in Great Britain Pounds (GBP) Sterling.

6. As we are presently not VAT registered, thus all prices quoted on the Time Repairs web-site, unless other wise stated, are not subject to VAT.

7. Time Repairs Limited are an independent company of watch and clockmakers. Although we may have some working associations with certain jewellers, watch companies, manufacturers and distributors, the Time Repairs web-site is neither authorised nor approved by any watch or clock company, manufacturer or distributor mentioned within the web-sites content. Trademarks are used for information & identification purposes only & no endorsement is implied.

8. Time Repairs is primarily a trade repair & internet based company accepting repairs via the post. For security, insurance and administration reasons, We cannot under any circumstances accept visitors to our workshop. The Time Repairs workshop is based within the Bury branch of Lepps Jewellers. Although Time Repairs & Lepps Jewellers have a close working association & Time Repairs presently carries out the vast majority of watch repairs for Lepps Jewellers, Time Repairs and Lepps Jewellers are totally separate entities. All watches taken in person into any branch of Lepps Jewellers will be processed, repaired and charged for by Lepps Jewellers at their own retail cost and not the cost specified by or anywhere on the Time Repairs Web-site.

1. We endeavor to provide world wide delivery. In some countries the postal service is slow or inadequate, especially for large or expensive items. We will notify you immediately if we believe there may be any delays or problems posting to the destination you have chosen. We reserve the right not to post items to certain countries due to poor or inadequate postal services.

2. Unless otherwise stated, goods purchased from the Time Repairs web site will include free standard postage. Other methods of postage including courier service, next day delivery and postage with insurance are normally available upon request and will be charged for accordingly. The method of postage used is ultimately the customers choice but we recommend that a suitable postage method is chosen which will deliver the goods within the time scale required and which will adequately compensate for any loss or damage to the goods in transit. Types of postage available along with the maximum compensation for that method of postage chosen are specified on the "Postage Information" page. Time Repairs is not responsible for any loss or damage to goods during transit where the chosen postage method is inadequate or the compensation available is less than the cost of the goods.

3. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. You will be given the option of leaving the goods on back order, choosing a suitable alternative or canceling the order. If the order is cancelled a full refund will be given where you have already paid for the goods which we are unable to supply.

4. The price you pay is the price displayed on this web site at the time we receive your order apart from the following two exceptions. While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

5. We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.

6. Payment can be made by any of the methods specified in the Payment Methods section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

7. Time Repairs currently accepts most major credit and debit cards via our online payment systems Paypal & Nochex. Both Paypal & Nochex are independent of Time Repairs and do not share any confidential details such as credit card or bank details with Time Repairs. More information on Paypal or Nochex is available in our "Payment Methods" section.

8. Time Repairs is not responsible for any third party service provided to you which may be accessed via adverts or links in our web-site. Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies, procedures or the content of these linked web sites.

9. We offer a 14 day money back guarantee on most goods, please refer to our "Returns and Refunds" policy.

10. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see "Returns and Refunds" for further details) and the goods can be returned. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

11. We've selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance. We do not guarantee any second hand electrical equipment sold via the web-site and sell this on a "bought as seen" basis. We recommend that all second hand electrical equipment is checked by a qualified electrician before being used. Time Repairs Limited accepts no responsibility for any injury or damage caused by any electrical equipment sold on the site.

1. No work will be undertaken before the item has been examined, the repair price verified and the customer has agreed and proceeded the repair. Most service and repair work is completed within 4 - 6 weeks of the proceed date .

2. Occasionally, either due to high volumes of work or because the repair requires parts that need to be sourced, the repair time may be extended. In such circumstances the customer will be notified as soon as possible.

3. Although we carefully examine all repairs and give very accurate estimates to the best of our ability, we reserves the right to charge for any unforeseen work, extra work or parts which may be required to complete a repair. The customer will be informed as soon as possible should this situation arise. Time Repairs Limited reserves the right to charge accordingly for work already carried out when the customer requests a watch to be returned un-done for any reason.

4. Time Repairs provides "online price guides" for repairs and servicing and also offers free online estimates for repairs via E-mail. These estimates are given as a guide only but are usually very accurate. The accuracy of the online estimates rely on the accuracy and quality of information given to us by the customer. Time Repairs is not responsible for any difference between an online estimate and a hands on estimate. Hands on estimates are obviously far more accurate.

5. Time Repairs offers free hands on estimates but reserves the right to charge for return postage and packing should the customer not wish to proceed with any work. In the case of watch repairs within the UK, this is usually £6.50, £7.00 or £7.50 depending on the insurance cover required (Special Delivery - Low £500, Special Delivery - Med £1000 & Special Delivery - High £2500). The insurance cover required is ultimately the customers choice and Time Repairs is not responsible for any loss or damage to goods during transit where the chosen postage method is inadequate or the compensation available is less than the value of the goods. For more details see our "Postage Information" page.

6. Time Repairs Limited will notify the customer when the repair is ready via the contact details initially given with the repair. Payment is not usually required until the repair or service is complete. No repairs will be returned until payment in full is made.

7. Time Repairs Limited reserves the right to add interest to any money owed on un-collected repairs after a period of 2 months. If such circumstances arise where this is necessary the customer will be notified in writing. Time Repairs Limited reserves the right to sell or auction uncollected repairs after a period of 6 months to recoup any money owed for the service or repair. If such circumstances arise where this is necessary the customer will be notified in writing. All Service & Repair Guarantee's are valid from the date the repair was completed and not from the date the repair is paid for or collected.

8. We recommend that repairs are sent to us by the most appropriate method available. Please see our "Postage Information" page for more details. It is the customers responsibility to choose a suitable methods of postage that will ensure safe delivery and adequate compensation in the event of loss or damage. Time Repairs Limited is not responsible for any goods lost or damaged in transit to us. All repairs are returned by the most appropriate method available. The customer is responsible for all postage costs incurred either to or from Time Repairs Limited.

9. We guarantee all our repairs and service work for 12 months. Please see "Returns & Refunds" for more details. All postage costs incurred either to or from the customer are non refundable.

10. We endeavor to provide a repair service world wide. In some countries the postal service is slow or inadequate, especially for large or expensive items. We recommend that you contact Time Repairs before sending items from outside the UK so we can advise on postage and packaging. We reserve the right not to accept items from certain countries due to poor or inadequate postal services. The customer is responsible for any customs duty or other charges incurred either to or from the customer. We will notify you immediately if we believe there may be any delays or problems posting to the destination you have chosen. The most appropriate postal method available will be used to return repairs but the maximum compensation available for items sent to many overseas destinations from the UK is £250 or £500 depending on the country. Time Repairs is not responsible for any loss or damage to goods during transit where the chosen postage method is inadequate or the compensation available is less than the value of the goods. For more details see our "Postage Information" page.

RETURNS AND REFUNDS

Products

We want you to be totally satisfied with every service or purchase you make from the Time Repairs web site. It is our aim to offer you value, quality and above all personal and exceptional service. So if, for any reason, you are not completely happy with any purchase, simply return the goods within 14 days of delivery, unused in their original packaging together with the receipt to the following address and we'll exchange it or offer you a full refund. All postage costs incurred either to or from the customer are non refundable.

Time Repairs Limited,
C/O Lepps,
26 The Rock,
Bury, Lanc’s.
BL9 0NT.
ENGLAND.

In addition all new products sold via the Time Repairs web-site, unless otherwise stated, are guaranteed against manufacturing defects for a minimum of 12 months. Your statutory rights are unaffected.

Service & Repairs

Unless otherwise stated all repair work carried out by Time Repairs Limited comes with a 12 month Service & Repair warranty. All service work and repairs get a “Service & Repair Guarantee” sheet which contains all the details of the watch or clock and all details of the work carried out on the watch or clock by Time Repairs Limited.

This guarantees against defects arising from the service or repair undertaken. This guarantee does not cover accidental damage, misuse or components not fitted during the service or repair and becomes invalid if any unautherised entry into the movement is made during the 12 month period.

As a company of genuine Swiss Trained Watch and Clockmakers we pride ourselves on the quality of our work and of the service we provide. If a fault arises within the 12 month warranty period, just return the watch or clock to us at the address listed below and we will endeavor to rectify the fault as quickly as possible, free of charge. All postage costs incurred either to or from the customer are non refundable.

Time Repairs Limited,
C/O Lepps ,
26 The Rock,
Bury, Lanc’s.
BL9 0NT.
ENGLAND.

The “Service & Repair Guarantee” sheet must be presented as proof of the repair or service.

DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this web site, for a full refund. This does not apply to items personalised, ordered specially for you or made to your specification. It also does not apply to items such as earrings or any other item which cannot be returned for hygiene reasons.
To cancel your order you can email us, or write to us (see "Contact us" for details) within seven days of delivery of your items, quoting your order number. You must take reasonable care of the items and must not use them. Items should be returned to Time Repairs Limited using an appropriate postal method with suitable compensation if necessary. All postage costs incurred either to or from the customer are non refundable.

If you have an Internet order query, please contact Time Repairs Limited direct by telephone on 0161 763 7094, or email order-enquiries@time-repairs.com
(For security and training purposes, telephone calls to and from Time Repairs Limited may be recorded or monitored).

PRIVACY STATEMENT

Time Repairs web site is operated and owned by Time Repairs Limited. Time Repairs Limited is a company incorporated in England. The purpose of this statement is to set out how we use personal information that we may obtain about you. By supplying this information via E-mail or post and by using the Time Repairs web site generally you agree to this use.

1. When you use this site you may be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
2. We may use information that you provide or that is obtained by us:
(a) To register you with our web site and to administer our web site services;
(b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing program. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may inform you (by e-mail, telephone, text message, mail or otherwise) about Time Repairs products and services which we consider may be of interest to you. We do not divulge or share any of your information with any other company or any third parties.
(c) For the prevention and detection of fraud.
(d) To administer any prize draws or competitions you may enter.
3. We may give information about you to the following, who may use it for the same purposes as set out above:
a. to employees and agents of Time Repairs Limited to administer any accounts, products and services provided to you by Time Repairs Limited now or in the future;
b. to other organisations for the administration of prize draws or competitions with your prior concent.
We may also disclose your information:
a. to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
b. if we have a duty to do so or if the law allows us to do so.
4. In order that we can monitor and improve the Time Repairs web-site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the web site that you visited prior to our site.
5. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
6. We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
7. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
8. Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
9. Please note that any products and services are supplied subject to our standard terms and conditions.

If you have any comments or queries in connection with our privacy policy or to resolve any disputes, please e-mail order-enquiries@time-repairs.com or call 0161 763 7094, or write to Time Repairs Limited, C/O Lepps, 26 The Rock, Bury, Lanc’s, BL9 0NT, England.

We recommend you print out a copy of these terms and conditions for your future reference.

GENERAL | PURCHACES | SERVICE AND REPAIRS | RETURNS AND REFUNDS
DISTANCE SELLING REGULATIONS | PRIVACY STATEMENT